R. Edward Turner, Ph.D. Founder & President
Ed founded the High Performance Group in 1985 and brings to the Company an extensive background in the areas of training, communications and marketing. This includes broad experience with numerous entrepreneurial startups… from sole proprietor ventures to raising $22 million in capital for a publically traded online training company listed on NASDAQ.
Dr. Turner is a recognized authority in training and communications. His unique approach to these two areas is to blend training design together with the latest research in communication theory. He developed the proprietary technology EPM (Expert Performance Modeling) which formed the basis of the trainings he developed for a number of the major financial services companies including, Chase Bank, Mellon Bank, T. Rowe Price and INVESCO. His award-winning training, The Art of Customer Service, won the Product of the Year Award from Call Center Magazine and is used by numerous contact centers throughout the world and the world’s leading call center workforce solutions provider… Kelly Services.
Ed’s media appearances include the Nightly Business Report, World Business Review and Successful Meetings. He currently is the Producer of two podcasts: Kelsey Collins Show (www.kelseycollins.podbean.com) and Seniors Web Radio (www.Seniors-Web-Radio.com). Both of these podcasts are available at www.PodBean.com and iTunes.
Ed currently resides in Annapolis, MD and enjoys the rich and varied experience of the Chesapeake Bay area and time with his three children and four grandchildren.
Adam Turner, Consultant
Adam develops the integration strategies for all of HPG’s Web 2.0 Social Media initiatives. He creates and integrates processes for businesses on how to use Twitter, Facebook, YouTube and Blogs to track customer feedback, market services and products. His emphasis is on how to use Social Media as a marketing tool to maintain and grow the customer base as well as improve the profitability of organizations.
He also is one of the leaders in the HPG Executive Programs in Leadership & Communication and Team Building.